Privacy Policy

This privacy policy explains how Tuskara collects, uses, and protects your personal data when you visit our website or place an order. We are committed to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR).

Who we are

Tuskara is a sole proprietorship registered in the Netherlands.

Gronausestraat 710, 7534 AM Enschede, the Netherlands Email: hello@tuskara.com Website: www.tuskara.com

Tuskara is the data controller responsible for the personal data processed through this website.

What data we collect

We collect personal data only when it is necessary for a specific purpose. Depending on how you interact with us, this may include:

When you place an order: name, email address, phone number, billing address, shipping address, company name (if applicable), and VAT number (for trade accounts).

When you create an account: name, email address, password (encrypted), and business details for trade account applications.

When you visit our website: anonymised browsing data such as pages visited, session duration, and referral source, collected through analytical cookies (see our Cookie Policy).

When you contact us: name, email address, and any information you provide in your message.

Why we collect your data and on what legal basis

We process your data for the following purposes:

To fulfil your order and deliver your products. Legal basis: performance of a contract.

To create and manage your account. Legal basis: performance of a contract.

To communicate with you about your order, delivery, or enquiry. Legal basis: performance of a contract and legitimate interest.

To send you relevant updates or information about Tuskara, only if you have opted in. Legal basis: consent. You can withdraw this consent at any time.

To analyse website usage and improve our site. Legal basis: legitimate interest. This data is anonymised and cannot identify you personally.

To comply with legal obligations such as tax and accounting requirements. Legal basis: legal obligation.

Who we share your data with

We do not sell your personal data. We share data only with third parties that are necessary to operate our business and fulfil your orders:

Hosting: our website is hosted by Kinsta, which stores website data on secure servers.

Shipping: we use Sendcloud and affiliated carriers to deliver your order. Your name, address, and contact details are shared for delivery purposes.

Analytics: we use Google Analytics to collect anonymised website usage data. No personally identifiable information is shared.

Payment processing: payment is handled via bank transfer. We do not store your bank details on our website.

Accounting: order and invoice data is processed in Moneybird, our accounting software.

All third-party processors are bound by data processing agreements and handle your data in accordance with the GDPR.

Data retention

We retain your personal data only for as long as necessary:

Order and invoice data: 7 years, as required by Dutch tax legislation.

Account data: for the duration of your account, or until you request deletion.

Analytical data: anonymised and retained for up to 26 months.

Contact form messages: up to 12 months after your enquiry has been resolved.

Your rights

Under the GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data, where there is no legal obligation to retain it.

Restrict or object to certain types of processing.

Request data portability in a commonly used format.

Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at hello@tuskara.com. We will respond within 30 days.

If you believe your data has not been handled properly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

Cookies

Our website uses cookies. For full details on which cookies we use and how to manage your preferences, please see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmitted between your browser and our server.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We will not reduce your rights under this policy without your explicit consent.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@tuskara.com.